Home/About

(About Harlow)

Roofing the valley since 2004

Ray Harlow started with one truck and a ladder rack in 2004. The company still runs from the same yard on Tanner Road, and every roof still gets a job number, a named foreman and a folder of photos you can keep.

Book a free inspection Meet the crew

Since: 2004

Crew: 24

Roofs: 3,100+

Subcontractors: None

Crew 3 · Millbrook re-roof

Tear-off to dry-in in a day

(Since 2004)

How we got to the way we work now

Nothing on this list came from a business plan. Each one was a fix for a problem a homeowner told us about.

2004

One truck, one ladder rack

Ray Harlow starts the company from the yard on Tanner Road. The first roof is a 1962 ranch three doors down.

2009

A second crew, and the first slate

Colm Brennan joins and restores a slate roof in Ashford Old Town. Slate and heritage work becomes its own crew.

2012

Photos on every inspection

Every report now comes with labelled photos. Luis Ortega joins and takes over storm claims.

2015

The per-sheet deck price

Rotten deck goes on every quote at a fixed price per sheet, photographed before it is replaced. Dee Marsh joins Crew 3.

2017

The daily build log

Hannah Harlow joins the office. Every build day ends with a text and photos for the homeowner.

2021

A 25-year warranty

The workmanship warranty goes to 25 years, in writing, and transfers once if the house is sold.

2026

Roof number 3,100

Twenty-four people, three roofing crews, a gutter crew and a repair van. Still one yard, still the same paperwork.

(How we work)

The paperwork promise

Six things you get on every job, whether it is a $340 pipe boot or a $34,000 slate restoration.

What we promise

What you get

When

Photo inspection report

20 to 40 labelled photos and a plain answer: repair it, watch it or replace it.

Within 24 hours

Fixed written price

Every line item priced, deck sheets at $88 each, valid for 30 days.

Within 48 hours

No deposit until delivery

40% when materials reach the house, the balance once you have signed off.

Delivery day

Daily build log

A text with photos of the day and the plan for tomorrow.

18:00, every build day

Our own crews

A named foreman and roofers employed by Harlow. Never subcontracted.

Every job

Written warranty

25 years on workmanship, transferable once. 2 years on repairs.

At sign-off

(The crew)

The people you will actually meet

Three roofing crews of six, a two-person gutter crew, a repair van and two in the office. Twenty-four people, all employed by Harlow.

Ray Harlow · Founder · still does inspections

“If I would not put my name on the report, it does not go out. That has been the rule since the first roof on Tanner Road.”

Started the company with one truck and a ladder rack. Ray still walks two or three roofs a week and signs off every inspection report that leaves the office.

Dee Marsh

Foreman · Crew 3

· since 2015

Eleven years with Harlow and the foreman on most of the Millbrook re-roofs. Dee writes the daily build log texts and does the final walkthrough with every homeowner.

Colm Brennan

Foreman · slate and heritage crew

· since 2009

Runs the four-person crew that handles slate, clay and cedar. Most of the Ashford Old Town restorations have been his, including the Mill Row cottage.

Luis Ortega

Storm and insurance claims lead

· since 2012

Documents storm damage, writes the claim photo reports and meets adjusters on site. After the June hail he walked 140 roofs in Kestrel Heights in three weeks.

Hannah Harlow

Office and scheduling

· since 2017

Ray's daughter, and the person who answers most calls. Hannah books inspections, sends every written quote and chases the materials so deliveries land the day before a build.

(The yard)

118 Tanner Road, since the first day

Trucks leave at 06:45. Materials for the next day’s jobs are checked against the written scope before they are loaded, so what arrives at your house is what you were quoted. The office is at the front, and you are welcome to come and look at samples.

Office: Mon–Fri 07:00–18:00 · Sat 08:00–13:00

Storm line: 24/7 · (406) 555-0142

Samples on site: All six materials, 14 gutter colours

Parking: In the yard, step-free to the office

(Service area)

Six towns, all within half an hour

Close enough to be back the same day if a tarp needs checking. We go further for slate and heritage work, so call if you are just outside the valley.

Ashford

0–10 min from the yard

1950s–70s ranches and split-levels, and the yard itself

Ashford Old Town

10 min from the yard

Stone and brick cottages, most of our slate and cedar work

Millbrook

15 min from the yard

1920s and 30s Tudors and colonials: steep, with a lot of valleys

Fenwick

20 min from the yard

Craftsman bungalows with dormers and low porch roofs

Kestrel Heights

25 min from the yard

1990s colonials, and the valley’s main hail corridor

Orchard Lane

30 min from the yard

Farmhouses and barns with big, simple roofs

(The warranty)

Twenty-five years, and what that actually means

Two warranties come with every new roof: ours, for how it was installed, and the manufacturer’s, for the materials. Both are listed on your sign-off document.

Covered by ours

Leaks caused by how we installed the roof

Flashing, boots and valleys we fitted

Rebuilding the detail that let water in

One transfer if you sell the house

Not covered by ours

Material defects (the manufacturer’s warranty)

Storm damage (your home insurance)

Work done on the roof by others after us

Parts of the roof we did not touch

Workmanship warranty

W-2417

25 years

Covers leaks caused by our installation on 14 Birch Row, Millbrook, and transfers once if the house is sold.

Completed

Fri 11 Sep

Expires

Sep 2051

Photos on file

212

Part of your sign-off pack

Signed off on the ground with you

(Free inspection)

Meet us on your roof.

A free 45-minute inspection with Ray, Dee or one of the other foremen, and a report within 24 hours.

Book a free inspection

Call (406) 555-0142